Latest System & Security Configuration Requirements

Overview

Please note that in order to access information over an advanced connection within the NYULMC network, the following configurations and settings must be in place. If you are experiencing any issues accessing the network, please review the following checklist to ensure your system meets the required criteria. 

  • Any computer accessing our network must be virus, malware and toolbar free. Some toolbars and malware are known to conflict with the browser plugins and operating system components which are needed for advanced network access. 
  • There should be no other VPN connections.
  • Please note that any commercial anti-virus software must have a software signature that is not older than 3 days. Sophos is the antivirus software supported by the NYU organization. Instructions for how to verify your anti-virus signature are listed below. 
  • It is recommended that you have the latest operating system security updates and service packages installed.
  • New operating systems and browsers will be tested for quality assurance upon their availability and support status determined. In general, new operating systems and browsers are unsupported until we have tested and updated our support matrix.

 

Key links :-

Security Requirements
How to Update Your Computer
How to Validate your Sophos Signature on a PC

Please note the following conditions will be denied access: 

There are two Access Denied Pages and below are the three scenarios when a user will be denied access:

  1. If you have not installed the latest Microsoft updates AND your Antivirus Software is not up to date:
    • 1st access denied page will be for the MS updates
    • After installing the updates when the user tries to login again, then the 2nd access denied page will be for AV requirements.
       
  2. If you do not have Antivirus Software installed or your Anitvirus software is not up to date:
    • User receives access denied page for AV requirements.
       
  3. If you have not installed the latest Microsoft updates:
    • User receives access denied page for MS updates requirements.

 

Security Requirements

Below lists the current configuration requirements for ANY computer used to connect to the NYU Langone network.

  • To check update version go to C:\Windows\System32\drivers
  • Locate srv.sys
  • Right click and select properties

  • Click on the details tab

  • File version it should be these or higher based on these OS versions
Windows Operating System File Version
Windows 7 6.1.7601.23689
Windows 8.1 6.3.9600.18604
Windows 10 RTM 10.0.10240.17319
Windows 10 build 1551 10.0.10586.839
Windows 10 build 1607 10.0.14393.953
Windows 10 build 1703 10.0.15063.0

 

How to Update Your Computer

Windows

How to Check for Updates on Windows 7

  1. Go to the Start Menu and then select Control Panel.
  2. In Control Panel click on Windows Update.
  3. In the Windows Update control panel, click on Check online for updates from Microsoft Update.
  4. You should see a "Checking for updates…” message. It can take some time for your computer to determine whether an update is needed, and to begin the download and install process.
  5. If your computer determines that an update is required, it will display a dialog window. If so, click on the Install updates button. This can take some time due to the number of updates that must be installed.
  6. If your computer determines that additional updates are required you may need to repeat the process as it directs.
  7. After the installation is complete, restart your PC and sign in.

How to Check for Updates on Windows 8.1

  1. Click Settings, and then click Change PC settings.
  2. Click Update and recovery, and click Windows Update.
  3. Click Check now.
  4. If updates are found, click View details.
  5. In the list of updates, select the required updates and then click Install.
  6. If you're prompted for an administrator password or confirmation, enter the password or provide confirmation.
  7. After the installation is complete, restart your PC and sign in.

How to Check for Updates on Windows 10

  1. Go to the Search Windows box in the lower left corner.
  2. Type in Windows Updates.
  3. From the displayed items select Windows Update Settings.
  4. Click Check online for updates from Microsoft Update.
  5. Click the Check for Updates button and follow the on-screen instructions.
  6. After the installation is complete, restart your PC and sign in.

Mac

While there are currently no security requirements that are specifically checked by the VPN Security Application for Macs, any requirements will be noted here.

 

How to Validate your Sophos Signature on a PC

Windows 7 and 10

  1. Go to the Lower Utility Menu in the lower right hand side of your screen

     
  2. Right click on the Sophos Icon
  3. Select “Open Sophos Endpoint Security and Control”

     
  4. Within the Sophos application, review the timestamp found within the Status section. 

     
  5. If the last timestamp noted was more than 3 days ago, then repeat step 2, right click on the Sophos icon in the lower right menu bar. However this time, click “Update Now”. 
  6. Sophos should update your AV software and the timestamp within the application should match the current date and time.